This Return & Refund Policy applies to all electronic products purchased through our WooCommerce online store.
1. Return Eligibility
Customers may request a return or exchange within 14 days from the date of delivery, provided that:
- The product is unused and in its original condition
- All original packaging, accessories, and manuals are included
- A valid proof of purchase (order number or invoice) is provided
2. Non-Returnable Items
The following items are not eligible for return or refund:
- Products that have been used, installed, or altered
- Items damaged due to misuse, negligence, or improper handling
- Opened accessories and consumable items (e.g., cables, earphones, batteries)
- Digital products or software once activated or downloaded
3. Defective or Incorrect Items
If you receive a defective or incorrect product, please contact us within 48 hours of delivery. All items will be inspected by our technical team. If a manufacturing defect is confirmed, we will offer a replacement or a full refund at no additional cost.
4. Refund Process
Once your return is approved and the item is received and inspected:
- Refunds will be processed within 7–14 business days
- Refunds will be issued to the original payment method used at checkout
5. Shipping Costs
- Return shipping costs are the responsibility of the customer unless the item is defective or incorrect
- Original shipping fees are non-refundable
6. How to Request a Return
To initiate a return or exchange, please contact our customer support team and provide:
- Your WooCommerce order number
- The reason for the return
7. Policy Updates
We reserve the right to update or modify this Return & Refund Policy at any time. Changes will be effective immediately upon posting on this page.